PRIVACY POLICY (cont.)

What about e-mail?
When you order online from Advanced Research, Ltd., we will contact you by e-mail to confirm your order and to update you on the status of your order. If you entered a contest, you may receive a follow-up e-mail. This is the only e-mail you will receive from such entries.

Customer satisfaction:
Advanced Research, Ltd. is committed to providing all customers with a world-class experience. In order to measure how well we are doing and to better understand how we can continually improve our product offerings and our ability to meet your unique requirements, from time-to-time we may contact you by phone or e-mail and solicit your participation in research. Your participation is voluntary and you may request to remove yourself from future efforts of this kind.

NOTE:
Your account manager may occasionally send you promotional or product information. In addition, Advanced Research, Ltd. may, on occasion, send you updates on important information about our company and services. If you do not wish to receive such e-mails, simply let your account manager know.

How do we protect your information?
We employ powerful encryption technology and Secure Socket Layer (SSL) in all areas where your personal identity is required. For your protection, Advanced Research, Ltd. is certified by Comodo. This is your assurance that our site is authentic and that we're employing SSL security. You can check this security protection setting within your browser. To view our certificate, click on the image of the closed lock or the solid key at the bottom of your browser. Our site security information will appear. For more information, contact your browser's publisher. Your account information and order history are kept behind our firewall on separate servers. All transaction information is processed under encrypted channels. To be sure you have the most protection available, be sure to download the latest version of today's most popular browsers, Microsoft Internet Explorer and Netscape Communicator. In addition, access to your personal information is restricted within our company to provide maximum security.

Who can see your account information?
Passwords are stored only in our authentication systems and cannot be retrieved by any personnel of Advanced Research, Ltd. If you forget your password, you can create a new one with proper identification. Only authorized sales, customer service and accounting personnel are permitted access to your account information. Employees who violate our privacy pledge will be subject to our normal disciplinary process. Whenever we hire other organizations to provide support services, we will require them to conform to our privacy pledge and to allow us to audit them for compliance.